Jelitak Privacy Policy — Your Data Is Completely Safe With Us

1Introduction & Scope

Jelitak is an online betting and gaming platform serving users in Bangladesh, offering Sports Betting on cricket, football, and more, as well as casino games. We believe your privacy is a fundamental right — and protecting it is our foremost responsibility.

This privacy policy applies to the jelitak.com website, mobile application, and all our digital services. By using any of our services, you are considered to have accepted this policy.

• This policy applies to all services and products offered by jelitak.
• No one under 18 is permitted to use jelitak, and we do not collect their data.
• Clicking on third-party links will bring you under their privacy policy, not jelitak's.

2What Information We Collect

Jelitak only collects the information necessary to provide its services, ensure security, and meet legal obligations. We never collect data beyond what is needed.

3How We Use Your Data

Jelitak uses your information for specific, limited purposes only. We never use your data for anything else without your knowledge or consent.

• Account Management: Your identity information is used for registration, login, KYC verification, and account security.
• Transaction Processing: Financial information is used to process deposits, withdrawals, and bonus payouts.
• Customer Support: Our support team uses your contact information to help resolve your issues.
• Fraud Prevention: Technical data is analyzed to detect multiple accounts or suspicious activity.
• Personalized Experience: Relevant offers are shown to you based on your preferred games and betting habits.
• Legal Compliance: Your information is used to meet regulatory compliance requirements.
• Security Enhancements: Anonymous analytics are collected to improve platform security and performance.

Jelitak never sells your personal data to marketing companies. If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time.

4Who We Share Your Data With

Jelitak shares your information only with a limited set of trusted parties, and only when necessary. We never sell your data to third parties.

• Payment Providers: Payment gateways like Mobile Pay, Nagad, and Rocket only receive the information strictly necessary to complete your transaction.
• KYC Verification Services: Trusted third-party services are used for identity verification, and they follow the same privacy standards we do.
• Law Enforcement: Information may be disclosed in response to a valid court order or government directive.
• Security Analytics Partners: Fraud detection technology providers receive only limited technical data.
• Business Changes: In the event of a change in ownership of jelitak, data may be transferred to the new owner, though this policy will remain in effect.

5How We Keep Your Data Safe

Jelitak uses industry-leading security technology to protect your data. Our security team monitors systems around the clock, 24/7.

• 256-bit SSL Encryption: All data transfers on the website and app are carried out through encrypted channels.
• Two-Factor Authentication (2FA): OTP verification is in place to block unauthorized access to your account.
• Firewall & DDoS Protection: Active server-level protection against cyber attacks is maintained at all times.
• Regular Security Audits: Independent security experts conduct regular system audits.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Data Center Security: Our servers are housed in secure data centers with physical security measures and strict access controls.

In the event of a data breach, we will notify affected users within 72 hours and take immediate remedial action.

6Cookie Policy

The jelitak website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience.

• Essential Cookies: These are required for login sessions and security and cannot be disabled.
• Functional Cookies: Used to remember your preferred language and display settings.
• Analytics Cookies: Anonymous traffic data is collected to understand how the site is used — you can opt out at any time.
• Session Cookies: Automatically deleted when the browser is closed.

7Your Data Rights

Jelitak believes you should have full control over your own data. To exercise any of the rights below, contact us at support@jelitak.com.

• Right to Access: You can request to see what information jelitak holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: After closing your account, you can request deletion of your data, except where retention is required by law.
• Right to Restrict Processing: You can request that processing of your data be paused in certain circumstances.
• Data Portability: You can request a copy of your data in a commonly used, portable format.
• Right to Object: You can object to the use of your data for marketing communications or profiling.

We will respond within 30 business days of receiving your request. For complex cases, an additional 30 days may be needed, but you will be notified.

8Protection of Minors

Jelitak strictly ensures that no underage person (under 18) is able to access or use our platform.

• Age verification is mandatory at the time of registration.
• Proof of age documentation must be submitted as part of the KYC process.
• If a user is suspected to be underage, their account is suspended immediately.
• We never knowingly collect or store personal data from anyone under the age of 18.
• Parents are advised to use parental controls on their children's devices.

If you become aware that a minor is using jelitak, please notify us immediately at support@jelitak.com.

9Data Retention Periods

Jelitak does not retain your data longer than necessary. How long information is kept depends on its type and applicable legal requirements.

• Account Information: Retained for the duration of account activity and for up to 5 years after closure for legal compliance.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Support Conversations: Retained for up to 2 years after the issue is resolved.
• Betting History: Retained for up to 3 years after account closure.
• Log Files & Technical Data: Automatically deleted after 12 months as a general rule.

10Policy Updates & Contact

Jelitak may update this privacy policy from time to time. For any significant changes, we will notify you in advance via email or an in-platform notification.

• Continued use of jelitak after any changes takes effect will be considered acceptance of the updated policy.
• The latest version of this policy will always be available on this page.
• To request a previous version, contact us at support @jelitak.com.

For any privacy-related questions or concerns, please get in touch with us: support@jelitak.com